Return Policy

Thank you for shopping with DBear Photography. We want you to be completely satisfied with your purchase. In the event that you need to return an item, please review our return policy outlined below:

1. Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The item must be in its initial condition and packaging.
  • The return must be initiated within 14 days of receiving the item.
  • The return must be accompanied by proof of purchase, such as an order confirmation or receipt

Please note that some customized or personalized items may only be eligible for return if they are defective or damaged upon arrival.

  1. Return Process

To recruit a return, please follow these steps:

  • Contact our customer service team within 14 days of obtaining the item to inform us of your intention to return it. We will provide you with further instructions and a return authorization number, if applicable.
  • Pack the item securely in its original wrapping, along with any accessories or documentation that came with it.
  • Include the return authorization number (if provided) on the package.
  • Ship the item back to us using a reputable shipping service with tracking capabilities to ensure safe and timely delivery.
  • Please note that you will be liable for the return shipping costs unless the item obtained was defective or damaged.

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